Terms & conditions
By booking on any of our courses or accommodation you agree to abide by our terms and conditions. We reserve the right to make minor amendments to the Cookery Courses content and prices without notice.
Ingredients, utensils, knives, equipment and aprons are provided for all courses. Some meals are included in the course cost – please see appropriate course details for further information.
What’s not included:
Prices do not include accommodation. Please refer to our website for accommodation details and prices.
If you are unsure as to your skill requirements for a course, please phone us so we can help ascertain your level of experience before booking. We rely on students being able to self assess their own skill level and are happy to assist with this but cannot be held liable if you book a course much higher or lower than your actual skill levels. Please call us on 01803 752943 if you are in doubt.
Health & Safety:
All participants should wear shoes with flat, non-slip soles and covered toes, preferably leather. We cannot admit you to the cookery school without proper footwear. We recommend wearing sensible clothing i.e. not your best outfit – we are not liable for any damage that occurs to clothing. Long hair must be tied back in the kitchen. All course participants will receive a short briefing on health and safety before commencing the course.
Special dietary requirements, food allergies & illness:
We are unable to tailor our course content for special dietary requirements unless you are booking a private workshop or course. However, we will be happy to discuss course content beforehand to allow you to make your own alternative eating arrangements if necessary. There is no reduction in fee in this instance.
Please inform us in advance of any allergies and disabilities such as diabetes, coeliac disease, gluten intolerance, pregnancy, epilepsy, other food allergies and intolerances etc.
The cooking school is located in Kingswear, South Devon. We also run courses at other locations including Suffolk Escape, Hintlesham, Suffolk; and Humble By Nature, Near Monmouth, Wales. If in doubt, students should verify the location of their chosen course before booking.
One and Two Day Courses: All payment should be made in full at the time of booking for both the Cookery Course and for the accommodation where appropriate unless otherwise agreed. We do not take provisional bookings and cannot confirm your place on a course or for accommodation until we receive full payment. You can pay online or call us and we can take a card payment over the phone.
It is essential you have travel insurance from time of booking.
Manna from Devon Gift Vouchers
All gift vouchers are non-refundable and have no face value.
Bookings using a gift voucher are subject to availability – do call us first to make sure there is place on the course you would like to attend.
A gift voucher may be redeemed against a course at the cooking school or a stay in the B&B.
A gift voucher can be used in part payment for a course of greater value.
When the price of the course is less than the value of the gift voucher, no refund will be given but you will have a credit for the difference to use towards another course.
If you are a recipient of a voucher, you have a year from the date of issue to use it. If you cannot use it within that time, you can pass it on to another person but must ensure you inform us of the new person’s name and contact details. No refund will be given except in exceptional circumstances.
The voucher is just for attending the course; additional costs such as travel or accommodation are at the recipient’s expense.
If the voucher is for a private woodfired cooking day, this can be taken here at the school or using the recipient’s oven at their home. If the latter, the voucher recipient is responsible for all our tutor’s travel and accommodation expenses which are to be paid in advance of the course.
Any advice is given in good faith and based on our experience of the subjects we are teaching. We can advise also on the type of woodfired oven that might be suitable for the kind of cooking you want to do with it. Any decisions on price, budget or whether you can get the oven in place due to the nature of your location are for you alone to make.
Cancellations & Refunds Policy
Our standard cancellation policy applies to all Cooking Courses bookings and Accommodation.
Up to 28 days of the start of your course you may request a change of course dates and we will happily transfer you to another date, or course subject to availability. You may also request a refund up to 28 days of the start of the course you have booked. Please note there is an administration and handling charge of £30 for processing customer refunds.
Up to 14 days of the start of your course you may also request a refund of the course you have booked. If we are able to resell the space we will refund the course fee in full. If we are unable to resell the space we will refund 50% of the course fee. Please note there is an administration and handling charge of £30 for processing customer refunds.
Within 14 days of the start of your course. Most bookings for courses at Manna from Devon are made many months in advance. It is therefore hard for us to resell any places within 14 days of the start of the course date and any cancellations within this time can result in lost revenue that affect the ability of the Cooking School to deliver quality courses. If you cancel your booking within 14 days of the start of your cookery course and we are unable to resell your place in the time remaining, you will forfeit any course fees and accommodation associated with your booking.
We recommend travel insurance for all students that will cover your costs in the event of you being unable to attend your course.
Any cancellation must be made by email to firstname.lastname@example.org
Cancellations and Postponements by Manna from Devon Cooking School:
If we need to cancel for circumstances beyond our control, such as extreme weather conditions or national emergency, we will offer you an alternative course to attend. If you would prefer a refund, our normal admin fees will apply.
In the unlikely event of cancellation by ourselves for reasons other than those listed above, we undertake to provide a suitable alternative course within a reasonable period of time. If this is not possible, and it is not possible for a claim to be made for insurance, we undertake to make an immediate full refund for course fees.
Coronavirus March 2020 – this is obviously a very difficult time for all of us. We have shut the school and contacted those of you with bookings until the end of May to postpone those courses. We will of course rebook you on to another course once we are back open and have new dates in our diary. We do hope you will support our small business and let us rebook you on to a course once this is all over. If you would prefer a refund of your course fees, we can of course do this and our normal admin fees will apply.
We are committed to protecting your privacy and will only use the information we collect about you lawfully.
We use software on the website that collects statistics such as how many people use the site, which pages they are looking at and how they got there. This information is anonymous and only collected to allow us to understand visitor needs and improve the site.
When you request a specific service, such as subscription to our newsletter, the type of information we collect this way may include your name, address and email address. Information gathered for this purpose will never be used for any other purpose or shared with any other companies. We will always give you the option to unsubscribe from our newsletter facility by clicking the ‘Unsubscribe’ button that appears on each newsletter.
We will never collect sensitive information from you without your consent. The information we hold will be accurate, relevant and up to date.
When you visit some areas of our website, a ‘cookie’ will be placed on your computer. This is a small file that enables our site to improve the quality of your visit. You may be able to set your browser to reject cookies, although this may affect the quality of your visit.
If you have opted in to receive our email marketing, you will receive regular updates including events, offers and news from our businesses. We collect your name, location, and preferences so we can send you relevant and personalised messages.. You can opt out at any time by clicking on the unsubcribe link at the bottom of the emails or by emailing us. We do not and will not share your data with any third parties.
Privacy policies of link sites
While we carefully select the Web sites to which we link, we are not responsible for the privacy practices or the content of these websites.
Contact: If you have any questions or concerns regarding these terms and conditions please call us on 01803 752943